Terms and Conditions

These are the terms and conditions that apply when you reserve a room at Sunborn Yacht London.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

Additional terms apply to your use of our digital channels whether or not you make a reservation through them. These are published on the relevant digital channel.

Reservations

To reserve your room please follow the instructions on the website, mobile site or app (as applicable).

You must be at least 18 years old to make a reservation.

You will need to provide a pre-payment by your credit or debit card

to secure your reservation. Sunborn Yacht London accepts Visa, MasterCard, American Express and Diners Club.

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

Rates

Free Cancellation Rate: Payment in full is required at the time of booking. Please see Cancellations for full rate restrictions.

Non-Refundable Rate:  Payment in full is required at the time of booking. Please see Cancellations for full rate restrictions.

Occupancy

The maximum room occupancy is two adults. Family rooms (where available) can accommodate two adults and two children (under the age of 16). You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy. Occupancy is not transferable.

Children under 18 are not permitted to stay at Sunborn Yacht London unless a parent or guardian is also staying in the hotel. We reserve the right to request valid photographic proof of identity and age, so please bring this with you otherwise where requested you will not be permitted to stay.

Special requests

Although Sunborn Yacht London will try to accommodate special requests, all rooms are subject to availability.

Meals

You may add breakfast and/or a meal deal (where available) when you make your reservation.

The ‘Kids eat free’ breakfast offer is for one breakfast per child in the hotel restaurant. The offer does not apply to the Grab & Go breakfast or breakfast box (where offered). Up to a maximum of two children under the age of 16 can eat free per adult purchasing a full breakfast.

Cancellations

Free Cancellation Rates room bookings may be cancelled before 2pm United Kingdom (UK) time on the day prior to arrival. If you cancel your reservation before 2pm on the day prior to arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card. It may take a few days for the funds to reach your account. A cancellation reference will be given and should be retained as proof of cancellation.

If you cancel a reservation after 2pm UK time on the day prior to arrival (including any “no show”) you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner, breakfast (the following morning). A cancellation reference will be given and should be retained as proof of cancellation.

If you decide to shorten your stay you must inform reception at Sunborn Yacht London by 2pm UK time on the day prior day you wish to check out. Otherwise, you will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

The first night of any booking made after 2pm UK time on the day prior to arrival and the cost of any meals and other extras booked for the following day is non-refundable in the event of a cancellation (including any “no show”).

Non-Refundable Rates bookings are fully non-refundable including any associated meals and/or additional extras.

Our right to cancel

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

• you do not pay us when you are required to do so; or
• you break the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

• if you have already paid for your room, we will refund your payment to you; or
• if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

Arrival and departure

Rooms are available from 3pm on the arrival date.

Rooms must be vacated by 11am on the day of departure. Failure to leave your room by this time may result in a late check-out charge.

A £40.00 per day pre-authorization will be taken on your credit / debit card or GBP 100 in cash upon check in for extra charges or room damage during your stay. This pre-authorisation is being released in 2-3 working days for credit cards and in up to 10 working days for debit cards depending on your bank’s policy.

Sunborn Yacht London expectations of you (and your group)

You must not:

• smoke anywhere inside Sunborn Yacht London. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Sunborn Yacht London outside of the designated smoking area will result in a £250.00 fine;
• cause any health and safety hazard to any of our team members or any of our guests;
• bring any pets onto Sunborn Yacht London, with the exception of assistance dogs;
• bring any potentially dangerous or hazardous materials or equipment onto Sunborn Yacht London;
• use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;
• tamper with any fire alarms or emergency equipment;
• utilise Sunborn Yacht London rooms to store items (personal or otherwise) which could in the sole opinion of Sunborn Yacht London cause damage to the room, or be a risk to the health and safety of staff or property;
• prevent Sunborn Yacht London management, housekeeping and/or maintenance staff from access to your Sunborn Yacht London room(s) as and when required by Sunborn Yacht London, with housekeeping permitted full access at least once every two days;
• remove, damage or destroy any Sunborn Yacht London property;
• use any of the technology provided by Sunborn Yacht London to download or access any unlawful or obscene material; orcause unreasonable disturbance to our other guests or any Sunborn Yacht London staff.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Sunborn Yacht London on demand the amount required to make good or remedy such damage or loss.

You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Sunborn Yacht London room for sale either on its own or as part of a combined offer. Sunborn Yacht London will not honour any reservations made in this way and does not accept any liability for doing so. If you are a Tour Operator and wish to book rooms at a Sunborn Yacht London hotel you should contact reservations@sunbornlondon.com

If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Sunborn Yacht London reserves the right to:

• cancel your reservation with immediate effect and (if appropriate) eject you from Sunborn Yacht London;
• cancel key cards;
• restrict access to the hotel;
• remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;
• retain all sums paid by you and/or charge you the full amount of your reservation; and/or
• refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

Sunborn Yacht London will not be liable for any refund or compensation in such circumstances.

Sunborn Yacht London reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

General

We reserve the right to:

• change your room allocation and/or hotel location at any point during your stay for any reason; or
• cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.

FAQs

Please see our Frequent Asked Questions for further information about your stay at Sunborn Yacht London.

Your information

We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice (click link for further details). Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

The contract

This contract formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Our liability

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

• loss of income, sales or revenue;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management or office time.

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Sunborn Yacht London hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Sunborn Yacht London hotel.

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.